We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
The decision to euthanise your loved kitty is one of the most difficult ones you will have to make in your life. Saying goodbye to these special little members of our family can be devastating. We will consult with you on end of life decisions for your cat, and help you in this very difficult decision making process. All of our staff have the utmost empathy and respect for this decision and the emotions that our clients experience. The decision should always be based on what is best for the cat and only to avoid suffering at the end of a cat’s life.
When should I consider euthanasia?
Euthanasia is considered when a pet’s quality of life is being impacted.
What happens during euthanasia?
During your appointment, one of our veterinarians will first discuss your cat’s health problems and help you to arrive at a quality of life decision. We will take the necessary time to answer any questions you may have. We will also explain the euthanasia process to you and be certain that you are informed and comfortable with the euthanasia procedure. We will ensure that your loved kitty is calm and comfortable and that the procedure is kept private. You will not be rushed and you are welcome to stay with your cat for as long as you need, both before and after the euthanasia. We provide cremation services through Gateway and offer other options to create needed memorials for your feline family member. If you have any other questions about the euthanasia process, please contact our office.
Can you stay with your cat during euthanasia?
Absolutely, it is completely up to you. We want you to feel comfortable through this difficult time and would like you to have that choice.
What is the cost of euthanasia?
We would be happy to go over the different costs with you. Please feel free to call us at the clinic and discuss costs with our client care team.
Do you offer pet bereavement support service?
We are always here for our clients, but at this time, we do not work with an outside service for bereavement support. However, we can supply you with contact information for people who do provide this service.
This clinic is great! Sometimes my cat can be pretty stubborn but they are able to work with her. I…
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 403.246.1115. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 9:00 am - 5:00 pm
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.