Good preventive health care for your new kitten or adult cat makes a big difference in their lives. The Optimum Care program is designed to reduce the cost of pet ownership by providing routine care to reduce the risk of disease through early detection.
Enrollment Fee: Please give us a call at 403.246.1115 * Additional charges will apply for in heat, cryptorchids, retained deciduous teeth etc. ** Additional charges will apply for extractions
Questions & Answers
Optimum Care is a program of preventive health care plans specifically designed for your cats and dogs. The program takes a group of core services and offers them at a discounted rate. Plan members pay through annual or monthly payments, making budgeting for a pet’s health care needs easier and more convenient.
No. Pet insurance is designed to protect against your pet’s unexpected accidents and illnesses. Our plans provide optimal wellness healthcare for your pet, based on their lifestyle and needs. The plan allows you to spread payments over a 12 month period while providing you with excellent value, special pricing and discounts.
The enrollment fee and first monthly payment are due at the time of sign-up. You just need to read and sign a simple contract and fill out and sign a document that permits the monthly withdrawals from your bank account by debit, or charges to your credit card.
Yes. You can choose to pay for the plan in its entirety (including enrollment fee) at the time you sign up. You will be notified proactively as your plan comes up for renewal. You can continue with the existing plan or a new plan where you can elect to do a lump sum payment for the year again or go to the monthly option if you prefer.
You can change from the Basic to the Enhanced Plan any time during the year – a change from Enhanced to Basic needs to occur at the year anniversary date.
No. The plan will automatically renew on the anniversary date without an enrollment fee. We will contact you approximately 30 days prior to the plan renewal date. Plans that are renewed after 30 days of the previous plan expiring will require the enrollment fee to be applied.
Yes. Our hospital requires appointments so we can provide excellent service to all our clients and patients. For our plan members, you are more than welcome to contact us about “day-stay appointments”, where you leave your pet with us for the day or portion of the day at no additional charge.
Your second pet will receive a 50% discount off the enrollment fee. Any additional pets have no enrollment fee upon signing up for the plans.
In these circumstances, you are welcome to pay the difference between the out-of-plan costs of the services used to date, and the total monthly installments paid.
Losing a pet is very emotional. We understand this and will consider the plan paid in full, with no further payment required.
A microchip is a small chip that is placed under the skin between the shoulders. The needle we use is larger than a typical blood collection needle, though other than the initial poke does not cause any ongoing pain. Each microchip has a unique number that is retrievable with a special scanner that all veterinary clinics and rescue associations have. When a found cat is brought to a clinic or rescue facility, it is checked for a microchip by running the scanner over the body. The number populates off the scanner which can then be put into a search system which will tell us which company it is registered with. There are many different microchip companies out there, so it is important to know which one your cat has so you can keep your contact information up to date. We can then call the company linked to the chip, who can then give us the contact information that you provided when it was registered so we can get in contact with you! The companies are instructed to only provide your contact information to an animal professional or to the owner. Microchips are NOT tracking devices; they need to be scanned in order for your furry family member to get home to you. There is a small fee to get your cat microchipped but no monthly cost afterwards. However, some microchip companies do charge a small fee to update addresses and other contact information. What is the difference between a microchip and tattoo? Tattoos are slowly becoming a less common form of identification. Tattoo quality can decrease over time due to aging, quality of the tattoo to start, and other environmental changes that can affect the skin of the ear. What this means is that a well-done tattoo 10 years later can be difficult to read due to the blurring of the letters and numbers over time. This change can make it nearly impossible sometimes to identify the collection of digits which is a big problem since that combination is unique to a clinic and cat! A microchip does not age over time but in rare instances can travel from the shoulders, which is why we scan the entire cat for a chip before determining that they do not have one. Additionally, tattoo information is often kept on paper, while microchips are all digital. It is very important to microchip your cat! We often get comments about how indoor only cats do not require them and if anything, it’s actually the opposite! Indoor cats accidentally getting out are where most of our phone calls about missing cats come from. This is because they’re not supposed to be outside and are likely not equipped to hunt and fend for themselves. So, when a neighbour sees an unfamiliar neighbourhood cat and takes it to a clinic to have scanned, it now has no form of identification to get home to you and is taken to the city in the hopes of an owner coming forward and claiming them.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours:
Monday to Friday: 8:30 am - 5:30 pm Saturday: 9:00 am - 3:00 pm Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!